In this era of social distancing, video conferencing has shifted from being important to being essential. Even if we’re stuck at home, we can connect face-to-face with co-workers, family members, friends, instructors and students.
However, not all video conferences are made equal. To discover the advantages and limitations of various options, Yann and I have examined seven popular solutions that are geared towards personal use: Zoom, Google Hangout, Google Duo, Skype, Facetime and Facebook Messenger (note: since the business requirements are significantly different for enterprise-grade platforms, at this time we aren’t focusing on platforms like GoToMeeting, Microsoft Teams, Zoom Meeting and join.me).Below you’ll find the results of our analysis, which focus on aspects such as video quality, security, and compatibility. If you prefer to sit back and watch us, here’s the video!
- Easy to use: Zoom is very easy to use. Simply download the application and you’re ready to go.
- No account needed: Compared to other platforms (like Facetime and Skype), you don’t need to create an account to use Zoom.
- 100-person limit: Zoom offers an impressive 100-person limit on calls. Up to 49 people can be visible at one time, which turns the call window into a giant mosaic of humanity.
- Security: Unfortunately, the words “privacy disaster” describe Zoom at this point. To start with, it was revealed that user personal information was being mined to target ads. In addition, Zoom apparently installed a hidden web server on user devices, which allowed users to be added to calls without their consent. A bug was also discovered that enabled hackers to hack into a user’s webcam and mic.
- Time limit: We were disappointed to find out that with the free plan, Zoom calls are limited to 40 minutes.
Zoom is available for Windows 10, Mac, Linux, Web, iOS, and Android, and it has plug-ins for Chrome, Firefox, and Outlook.
To launch a Zoom call, you need to enter an email address and password. But if someone sends you a Zoom call invite, simply click on the invitation and launch the app.
By default, Zoom encrypts in-meeting and in-webinar presentation content at the application layer using TLS 1.2, with Advanced Encryption Standard (AES) 256-bit algorithm for the Desktop Client. However, be advised that Zoom does not feature end-to-end encryption.
If you’re chatting with friends and family, and you’re careful not to reveal any sensitive personal data, then Zoom should be ideal for you. However, because of the security concerns we cannot recommend it for large organizations.
- Interface: Google Hangouts’ interface is very neat and easy to navigate on all their platforms. It’s also great that you can see who's available for a chat.
- Archiving: Google Hangouts will save and archive chats, which makes it easy to review anything at a later date.
- Video quality: Google Hangouts offers good video quality. It’s not as great as Skype or Zoom, but it’s better than Facebook
- Online status: The Google Hangouts mobile app doesn't display status messages or who is currently online (which is not an issue with the web app).
- Privacy concerns: If someone adds you to their Google Hangout, there is no way for you to delete your profile.
Google Hangouts is available for Windows 10, Mac, Linux, Chrome OS, Web, Android and iOS, and it’s integrated with Google apps and G Suite.
You need a Google account to access Google Hangouts.
Google Hangouts encrypts conversations but doesn’t provide end-to-end encryption. Instead, messages are encrypted “in transit”. This means that messages are only encrypted between your device and Google’s servers. Once they are on a server, Google has access to them.
- Fast and reliable: Google Duo was built for fast and reliable video calling. Whether you’re on Wi-Fi or using cellular data, Google Duo will always maximize the call strength and bandwidth.
- Record a message: A really neat feature of Google Duo is that if you call someone and they don’t pick up, you can just leave them a short video.
- Smile! Knock Knock is on: This cool feature lets you see a live video of your caller before you answer, and vice versa. Note: the first time you make a call with Google Duo, it will say, "Smile! Knock Knock is on", which means that the person you're calling will see you appear on their screen while the phone is ringing.
Missing features: Google Duo for mobile offers a much richer set of features vs. the web platform, which is quite limited.
Google Duo is available for iOS, Android, and Google Chrome. There is also a web version.
No account or subscription is necessary, and you can sign up with a phone number.
Duo uses end-to-end encryption for calls. Only people in a call can know what’s said or shown, and Google can’t see, hear, or save your call’s audio and video.
Google Duo is a solid, easy-to-use, secure, and convenient video call application. It’s a great option for connecting with friends and family.
- Chat: Skype offers a great chat experience. You can even send photos, files, and video messages.
- Skype’s VoIP: One of Skype’s best features is the ability to set up a Skype Number, which is like having a regular landline number — but at a much lower price. Skype Number costs about $2.99/month for unlimited domestic calling. However, you cannot make emergency calls.
- Translate: Another impressive feature is Skype Translate. Simply speak and hear real-time spoken translation offered in nine different languages, including: English, French, Arabic, Chinese, German, Portuguese and Italian. Don't expect perfect translation, but the tool can usually get your meaning across enough for basic understanding.
- Trying too hard: Skype might be trying to do too much, and should concentrate on video calls instead of spreading itself too thin.
Skype is available for Android, Android Wear, iOS, Apple Watch, Windows, Blackberry, Linux, and Xbox.
You need a Microsoft account, or you can sign in with Facebook.
Overall, Skype is a solid choice for all small and mid-sized companies since it’s one of the best products out there for large groups.
- Apple Watch: You can easily make FaceTime Audio calls using Apple Watch.
- FaceTime Audio: FaceTime supports a call component called FaceTime Audio, which allows you to talk with other users who have Apple devices, and route calls over data or Wi-Fi.
- Live photos: You can take live photos while you're having a FaceTime video chat with friends and family.
Apple only: One of the big drawbacks to FaceTime is that it’s exclusive to Apple hardware. Windows and Android users are out of luck.
FaceTime is built into and available on every iPhone, iPad, Mac, and iOS device.
You need iOS 10.0 or later.
Apple is a privacy advocate so you can be certain that the company will never sell your information to any third parties. The audio/video contents of FaceTime calls are secured with end-to-end encryption, so no one except the sender and receiver can access them. FaceTime uses Internet Connectivity Establishment (ICE) to establish a peer-to-peer connection between devices.
FaceTime is the great video calling app for Apple users who want to stay connected with friends and family. It’s also a good alternative for making international calls when no long-distance plan is available (or costs too much).
- Messenger rooms: You can now create a room directly from Messenger or Facebook and invite your friends to join your video call. Rooms will soon hold up to 50 people with no time limit.
- “Live With” feature: If you’ve already started a video call and realized you forgot to invite someone, no problem at all – you can add another person into your live video using the “Live With” feature.
- Audio only: If you have restricted data or a spotty connection, you can choose to listen to the audio only.
- Unreliable video quality: The quality of Facebook Messenger video calls isn’t always reliable. Sometimes, the video will suddenly freeze or become very pixelated.
- Limited features: Facebook Messenger mobile app is a pretty basic video messenger application. There’s no file sharing feature, screen sharing, message recording, and so on.
You need a Facebook account to access Facebook Messenger, and you’ll also need to be Facebook friends with the person you’re trying to call.
Facebook offers end-to-end encryption across all its applications, but be careful as only one to one chats are end-to-end encrypted, so group conversations are not as secure.
Facebook Messenger is a good option for chatting with friends and family.
As always, please let us know your thoughts by using the comment feature of the blog. You can also visit our forums to get help and submit feature requests, you can find them here.