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We are pleased to present another installment of our Remote Desktop Manager FAQ series. Below, we highlight some of the most common overview-related questions that our support team receives from both prospective and existing users:
What sets Remote Desktop Manager apart from other solutions?
Remote Desktop Manager features impressive cross-platform compatibility and extensive protocol and integration support. Available on all major desktop and mobile operating systems — Windows, including Windows on ARM, macOS, Linux, Android, and iOS — Remote Desktop Manager provides seamless access from wherever you work.
Supporting over a hundred remote protocols and technologies, Remote Desktop Manager covers all the essentials from RDP, SSH, VNC, ARD, SQL, SFTP, and Telnet to popular third-party solutions like VMware, Veeam, TeamViewer, and more. Discover the full scope of integrations in our integration center.
Is Remote Desktop Manager a remote monitoring and management (RMM) solution?
RDM is not a traditional RMM solution. Instead, it enables you to run scripts and perform various checks that can be used to assess and maintain your organization’s information security. This makes Remote Desktop Manager a valuable tool for IT teams looking to streamline remote access and control.
Does Remote Desktop Manager replace TeamViewer, AnyDesk, Splashtop, LogMeIn, RustDesk, etc.?
Remote Desktop Manager is not fundamentally designed to replace these kinds of solutions. Rather, Remote Desktop Manager delivers a centralized, agentless platform that integrates with these solutions. This enables you to easily and efficiently manage connections to remote systems, while still using the solutions that you are familiar with (e.g., TeamViewer, AnyDesk, etc.).
How is Remote Desktop Manager licensed?
Remote Desktop Manager Team edition is available per subscription. Three subscription options are available: single user, enterprise (up to 50 named users), and platinum (more than 50 named users). Each user requires an active subscription in order to access the full feature set of the software.
Remote Desktop Manager subscriptions are available in both one and three-year terms. The three year-term is offered at a significant discount, which makes it the more cost-effective and smarter choice for longer-term engagements.
Users who want a starting point to explore Remote Desktop Manager can also choose Remote Desktop Manager Free edition, which is offered at no cost.
Can Remote Desktop Manager Free be used commercially, or it is only for personal use?
Remote Desktop Manager Free edition can be used commercially by users who do not require advanced features and functionality, including shared access to remote connections or privileged credentials.
Does Remote Desktop Manager have an API?
Yes, Remote Desktop Manager provides an API through PowerShell, allowing you to automate tasks, integrate with other tools, and customize workflows within your remote access management environment.
Does Remote Desktop Manager have an offline mode?
Yes, Remote Desktop Manager offers an offline mode. This enables you to access sessions and perform work even when connectivity to the database is unavailable, or if you are in an area with limited, unreliable, or no network access.
Does Remote Desktop Manager support different authentication methods such as Active Directory?
Yes, the Team edition of Remote Desktop Manager supports a wide range of authentication methods, including Windows Active Directory, Microsoft Entra ID (formerly Azure AD), Okta, and PingOne. These can be integrated via Devolutions Server or Devolutions Hub Business.
##Does Remote Desktop Manager support multi-factor authentication (MFA)?
Yes, the Team edition of Remote Desktop Manager supports MFA through an existing identity provider, such as Microsoft Entra ID, Okta, or PingOne. Remote Desktop Manager uses Devolutions Server or Devolutions Hub Business to ensure secure access management.
Contact us for more information
If the answer(s) you need are not covered in this FAQ, then you have multiple options:
- Browse the Remote Desktop Manager documentation, which provides detailed answers about specifications, setting, and more.
- Explore the Devolutions Academy, which offers free online courses covering various aspects of Remote Desktop Manager, including topics that are suitable for new/beginner users.
- Watch the “Getting Started with Remote Desktop Manager” video series on YouTube.
- Connect with Devolutions and thousands of helpful users around the world in our forum.
- Get in touch with our Support Team via message, email, live chat, or phone.
Ready to experience the full power of RDM?
Start your free trial of the Team edition today and discover how it can streamline your remote access management.
