The managed services marketplace is booming, with the global marketplace projected to hit $393.72 billion USD by 2028. And by 2025, 6 in 10 organizations will depend on Managed Service Providers (MSPs) to cost-effectively optimize IT operations, improve efficiencies, ensure compliance, and strengthen security.
However, despite this significant overall growth, not all MSPs will reap the biggest rewards. In an interview with MSPInsights.com, Gary Pica, President of MSP training and consulting firm TruMethods said that: “The leading 25 percent of MSPs are commanding 20-30 percent higher subscription prices than their peers and achieving growth and profitability levels never seen before. The bottom half of the market, by contrast, is struggling with prices and margins that are too low.”
There are many factors that separate high-performing MSPs from those that struggle. However, one of the biggest factors is the use of an effective remote monitoring and management (RMM) solution. And that brings us to our November poll question...
MSPs of the Devolutions community, what are the top 3 features that you look for in a RMM solution?
Some potential features that might make your list include (but are not limited to):
- Workflow management
- Service management
- ITIL policy compliance
- Asset tracking
- Security management
- Patch management
- PSA integration
And as a follow-up to the poll question: please also tell us what RMM solution you’re currently using, and if you’re satisfied with it (and why/why not).
What is a RMM Solution?
For those outside of the MSP space or new to the IT world, a RMM solution is used for network management and asset monitoring for IT systems. It enables visibility over connected endpoints, actions taken, and network performance, and ensures that remotely connected IT assets are performing optimally and operating in accordance with standards. RMM solutions usually feature tools that allow IT professionals to track issues, monitor systems, allocate tasks, and automate maintenance jobs. With properly maintained remote monitoring, businesses can improve both network performance and network security.
You Could Win
Simply by participating in this month’s poll and sharing your insights, you’ll be automatically entered to win one of two $25 Amazon gift cards. We will announce the lucky winners when we present the responses in early December.
To participate, leave a comment below, or reply to our Spiceworks discussion, here.
Thank you in advance for sharing your opinion and knowledge with us!