Jean-François Dagenais

With more than 20 years of experience in the IT world as a support technician, IT Consultant, and manager, I am here to share with people all my knowledge so that they can go further in their day to day job. I have worked many years in the banking industry, so security and customer service are really important to me. Now, as a Director, my role is to help people leverage their skills so that they can help our customers use our products efficiently without any pains or concerns.

Tips & Tricks

June 15, 2023

7 Best Practices: Remote Desktop Management for Superior Support

In this blog article, Jeff, a member of Devolutions' Technical Support Team, shares his advice for delivering exceptional support.

Installing Applications Remotly with Devolutions Remote Desktop Manager

Tips & Tricks

Jean-François Dagenais

June 4, 2015

Installing applications remotely right from Remote Desktop Manager

Hello RDMers, In our modern world, everything needs to go fast: cars, cellphones and of course computers. What a waste of time when you have to wait a couple of minutes just for 2 toasts for breakfast...

Manage credentials with Remote Desktop Manager

Tips & Tricks

Jean-François Dagenais

August 27, 2014

Lots of sessions to manage = Lots of credentials to manage

Hey everyone, For those of you who have tons of sessions to manage, you know that it usually results in a lot of credentials to manage as well. If you are allowed to reuse credentials for multiple dev...

Tips & Tricks

Jean-François Dagenais

July 24, 2014

Use Session Credentials to run tools, it’s probably your best bet!

Hello everyone, Many of you have discovered our Macros/Scripts/Tools and are probably writing scripts once and reusing them against multiple hosts when using Remote Desktop Manager. By default, the ...