David Grandolfo

David Grandolfo

With over 12 years of experience in technical support, including 6 years of IT department management for mid-size enterprises. I have always focused on the needs of the customer, but more specifically towards their understanding of the products they use. In my opinion, the more product knowledge the user acquires, the more effective a tool the product will be for the enterprise and company as a whole. As a Technical Advisor, my focus will be to present the software as required for each customer and to create new user-friendly, up-to-date, easy-to-read documentation.

How to Configure a Secure Gateway in Remote Desktop Manager

Greetings, brave IT pros. Your mission, should you choose to accept it: jump through a DMZ zone directly into an SSH server. The Team: You and RDM. OK, I have been watching too much Mission: Impossibl...

How to Configure an SSH Tunnel on PuTTY

Most of you have probably used a tunnel with an SSH connection. What you probably weren’t aware of is that you can use a dynamic tunnel to access all remote infrastructure. Furthermore, you can specif...


Using an SSH Tunnel to Reach a Protected Server – Part 1 – Local Port Forwarding

How does one reach a remote server that is in a protected zone? Maybe there is a firewall protecting the server, but you simply must access that precious server. Naturally, exposing the whole server t...