In The Trenches Logo The Devolutions Blog
The Front Line Against
IT Chaos & Cyber Threats
David Grandolfo
3 Articles

With over 12 years of experience in technical support, including 6 years of IT department management for mid-size enterprises. I have always focused on the needs of the customer, but more specifically towards their understanding of the products they use. In my opinion, the more product knowledge the user acquires, the more effective a tool the product will be for the enterprise and company as a whole. As a Technical Advisor, my focus will be to present the software as required for each customer and to create new user-friendly, up-to-date, easy-to-read documentation.