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April Poll Question: Which IT Helpdesk Ticketing Solution Do You Use & What Do You Like/Dislike About It?

April 2021 poll question it heldesk ticketing devolutions blog
Derick St-Hilaire
Derick St-Hilaire

Hello there! My name is Derick St-Hilaire, and I’m the Salesforce Administrator here at Devolutions. I’m one of the more experienced employees here at Devolutions, and it has been amazing to see the company and community grow over the years. My primary responsibilities include managing our Salesforce platform, and working closely with our strategic partners and customers. I also oversee the management of Devolutions Force, which is our VIP Advocate Community. Academically, I have a bachelor’s degree in marketing. When I’m not working, I enjoy camping, walking my dog, playing video games, and I’m a huge movie fan — including the Star Wars franchise of course. If you would like to join Devolutions Force, or if you wish to get in touch, then you are welcome to contact me directly at dsthilaire@devolutions.net.

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Every profession has its essential set of tools, and for people who work on IT helpdesks, there is nothing more vital than the ticketing solution. As the old saying goes: “If it’s not in the ticket, then it didn’t happen.”

And this brings us to April’s two-part poll question:

  • The first part of the question is: which IT helpdesk ticketing solution do you use?
  • And the second part of the question is: what do you like and dislike about your IT helpdesk ticketing solution?

Please share the features that help you do your job and highlight some of the things you’d like to see improved. If you wish that your company would choose an entirely different IT helpdesk ticketing solution, then share that as well.

You Could Win

By participating in the April poll, you’ll be automatically entered for a chance to win one of two $25 Amazon gift cards (and yes, we will put that promise in our ticketing solution so you can be 100% sure of it!).

In early May, we’ll look at the answers and announce the winners. Thank you in advance for participating!

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