Apr 24, 2014

Remote Desktop Manager Jump Beta

Hi everyone!

We are publicly opening the beta registration for Remote Desktop Manager Jump (RDM Jump). You might remember project codename Jumping Jack. No more secrecy, time for details. Thank you to all who commented on the initial Jumping Jack blog post, good guess Brandur.

Why RDM Jump

We’ve had many request in the past for support of Jump Server or Jump Host environments (here and here for example). In the past we always suggested the manual solution. Install a second instance of RDM on the jump host, configured to its own data sources, usually local xml, RDP to the jump host and from there RDP to the desired machine. This works but it is not optimal. This meant you only had logging on the RDP to the jump server not to the actual internal machine. We needed a more complete and simpler solution.

What is RDM Jump

We had a few brain storming sessions, took into account user suggestions and performed some exploratory testing. The end result is RDM Jump. You can manage all your sessions in a single data source (both jump hosts and internal machines). Once configured, simply open a Jump connection and watch RDM get to work. It will open the RDP to the jump host and then open the RDP to the internal machine. While logging both open sessions back to the data source logs.

Register Today!

Register for the beta today and be among the first to give it a try. RDM Jump beta is based on RDM v9.5 which requires Microsoft .NET Framework 4, you will need to install the prerequisite prior to running the installer.

You'll receive an email confirmation and further information will be sent to you in the upcoming weeks.


Apr 23, 2014

A new sub connection has arrived: Macro/Script/Tool

Hello All,

It is now possible to add a Macro/Script/Tool entry type as a sub connection to a existing session. Sub connections are used to share properties between groups of sessions.

The Macro/Script/Tool entry types in Remote Desktop Manager are used to retrieve information or to perform actions using tools like PowerShell, PSExec, or even keyboard macros.

You could already create an entry of that type, but running it against a host required firstly selecting the session for the host in the navigation tree, and secondly clicking on the Macro/Script/Tool entry that appeared in the dashboard.

Now, when you have a Macro/Script/Tool that you do use against a host frequently, you can create that Macro/Script/Tool entry as a sub connection of the session that refers to the host.  Running that tool will require a single action in your navigation tree view!  An improvement requested by the community.

To add a Macro/Script/Tool to an entry as a sub connection, you just need to right-click on the entry and select Add –> Add Macro/Script/Tool and select New Sub Connection.


Here you go, a community driven improvement that may streamline a process that you go through frequently.  Keep the requests coming!

The Devolutions Team

Apr 22, 2014

New Add-On : Bomgar Representative Console

Hey everyone,

We’re thrilled to announce that there’s a new member of the Devolutions Add-On family: Bomgar Representative Console!

With this new Add-on, you’ll be able to define an Remote Desktop Manager session to easily and securely support remote computers and mobile devices via Bomgar. Here’s what you can automatically do:   
  • Login
  • Start a session with a search string (host/description)
  • Start a script from disk
  • Save a script within the session data to be able to start it on another workstation.

Direct Download: http://remotedesktopmanager.com/Home/AddOn#bomgarrepresentativeconsoleaddon

As you (hopefully) know, our Add-ons are completely FREE. Plus, we build them in response to your requests. We’re driven to integrate new technologies with our software, so that we can deliver the industry’s most complete remote connection, password management, and credentials management solution.

Visit our complete Add-on catalog here: http://remotedesktopmanager.com/Home/AddOn

If you have a cool new add-on idea, let us know! Share your suggestions in the comment box below, or send me an email at ammongeon@devolutions.net

"Bomgar lets users support Windows, Mac, Linux, iPad, iPhone, Android, BlackBerry and many more! Bomgar hardware solutions seamlessly integrate with a user’s environment, enhance safety and rapid ROI. With the Bomgar Box, users ensure the quality and safety of each intervention assistance."

Apr 17, 2014

Different remote connection technologies : same host

Hello Everyone,

Here’s the situation : You have 50 VNC sessions configured, but for some reason (good or bad, we’re not here to judge), you need to connect to those 50 machines with Microsoft RDP through Remote Desktop Manager. In your mind, there a little voice telling you : I can’t waste my time creating 50 RDP sessions, my boss will kill me! I need to find a better solution!

Well, you’re right! There is a simple solution that can be applied instead of creating new RDP sessions.

To achieve this,  you need to create a RDP template. Since one of our strengths is helping teams collaborate, we definitely recommend using shared templates. So go ahead and create a RDP template in File -> Templates -> Templates -> Shared Templates.

The magic happens when you use the $HOST$ variable in the Computer field. This will automatically obtain the Host information from an entry used to launch the template. Perform all other desired modifications and save your template.

In the Dashboard (displayed when your VNC entry is highlighted in the tree view), click on Open with a Template and select the RDP template to launch your session and voilĂ !  One template to rule them all!

You can create as many templates as you want. This can be very useful when you connect to the same host with multiple protocols, i.e. SSH, Http,etc.

You will save time and your boss will love that performance increase that Remote Desktop Manager does give you!

The Devolutions Team

Apr 16, 2014

Top Reasons to Renew your RDM Maintenance Plan

Hey everyone,

Is your Remote Desktop Manager maintenance plan about to expire? If so, then here are the top reasons why you
should renew: 

1. You can download ALL new versions

We’re always releasing new updates. We release minor updates about once every two months and major releases 2 or 3 times a year. These updates include new features, bug fixes, functionality enhancements and other additions. With a maintenance plan, you’ll be able to download ALL new versions. This is especially important if you enjoy using our Add-Ons, since we’re constantly creating new ones that are compatible with our latest versions. 

While each new version offers you new possibilities, we’re also constantly adding new and better security features as well. With a maintenance plan, you make sure that your team is working with the most robust version in terms of security including the most recent updates.

2. Stay up-to-date with latest remote technologies

As you know, the tools you integrate within Remote Desktop Manager such as VPN, VNC, RDP, SSH, TeamViewer, LogMeIn, Telnet, Dameware, etc. are constantly being updated. That is why we always stay up to date with these tools.

By downloading the latest version, you make sure that the integration of these tools in RDM will always work as expected so you don't get any downtime.

3. You’ll get Faster Support

A maintenance plan means that you’ll get faster responses to your support requests. Our Standard response timeframe is within 48 hours. However, if you need us to respond even faster, we offer Extended and Premium support options. You’ll find more information about our different support plans here: http://blog.devolutions.net/2014/04/devolutions-support-overview.html

You can find more information about our licensing policies here: http://blog.devolutions.net/search/label/licensing

If you have any other questions at all about our maintenance plans, please don’t hesitate to contact me at ammongeon@devolutions.net.

Apr 15, 2014

Devolutions unaffected by Heartbleed vulnerability

As you all know by now, security researchers have recently discovered a vulnerability in the openSSL encryption library used by many websites and other tools to protect customers’ data.

After thorough verifications, we can confirm that Remote Desktop Manager (Enterprise, Online and Server) as well as Password Vault Manager weren’t affected by Heartbleed. As a result, no actions are required from our users.

Eventhough you are not required to, we strongly encourage all our users to change their password periodically. We just think that now is a good opportunity to do so.

Our friends at LastPass have come up with a pretty neat tool to verify if a website has been affected.

LastPass Heartbleed checker: https://lastpass.com/heartbleed/

Security is a priority here at Devolutions. We make sure to stay always up to date and that’s why we release new versions almost every month!

Do you need Remote Desktop Manager Server?

Hi all,

We often have customers, coming in via various channels,  that end up trying one of our products and deciding to purchase what they've tried. That makes us really happy, but during the purchasing process, they may ask a question or two that makes us realize that they would be better served by one of our other products, or a combination of them.

Remote Desktop Manager Server (RDMS) is probably the product that is most often involved in the confusion. It is in fact a specialized data source that must be used by the Desktop client. The confusion is understandable because when you ask for a trial of RDMS, you get keys for both the desktop client, and obviously also a key for RDMS. People install and play around with Remote Desktop Manager (RDM), never realizing that they haven’t even seen the server part.

Let’s try to clarify where these products shine, and how to determine what you need.

Advanced Data Source

RDM obviously needs a data source to store your information. To get a true team-oriented platform you need to use an Advanced Data source. This allows features like: Security groups, User Permissions, Advanced Logging, User Specific Settings and the Private Vault. The Advanced Data sources we currently support are MsSql Server/SQL Azure, MySQL, MariaDB, Remote Desktop Manager Online and Remote Desktop Manager Server

Out of that list, two data sources enable special features that are unique to them:
  • MS SQL Server : allows using Domain credentials to log on the data source, this is also known as Integrated Security.  Allows for Single Sign On (SSO)
  • RDMS : allows for management of users by Active Directory group membership.  Meaning that after you’ve configured the RDM security groups and permissions, you can simply assign users in an AD group in order for that user to obtain access to the system.  We have called this Active Directory Integration.

How to Choose

So for a team to collaborate and to have a rich security system and full logging, you only need Remote Desktop Manager Enterprise Edition and an Advanced Data source!  No need for RDMS for most of our features!

RDMS was created for two specific scenarios.  The AD Integration show above, and to offer a  middle layer between the client and the database.  This layer is mostly a concern for larger organizations that must meet architectural requirements for platforms that they use, or any organization that needs to expose the system directly on the internet. On top of that, RDMS helps reduce database server loads because it acts as a cache for your information.

Databases should not be publically available.  Even if you have strong encryption and passwords used are really complex, Denial Of Service (DOS) attacks are extremely easy to orchestrate.  Many tools exist to handle attacks, but most often they are geared towards web sites rather then specific services like MS SQL instances.

Even though we always recommend using encrypted communication with the database, web applications like RDMS can be protected even more by using commercial and even open sources solutions.  

So we hope this has been informative and helped you understand what RDMS is for.  Please drop us a line if you need more information. Contact info is here

The Devolutions team.