Apr 15, 2014

Devolutions unaffected by Heartbleed vulnerability

As you all know by now, security researchers have recently discovered a vulnerability in the openSSL encryption library used by many websites and other tools to protect customers’ data.

After thorough verifications, we can confirm that Remote Desktop Manager (Enterprise, Online and Server) as well as Password Vault Manager weren’t affected by Heartbleed. As a result, no actions are required from our users.

Eventhough you are not required to, we strongly encourage all our users to change their password periodically. We just think that now is a good opportunity to do so.

Our friends at LastPass have come up with a pretty neat tool to verify if a website has been affected.

LastPass Heartbleed checker: https://lastpass.com/heartbleed/

Security is a priority here at Devolutions. We make sure to stay always up to date and that’s why we release new versions almost every month!

Do you need Remote Desktop Manager Server?

Hi all,

We often have customers, coming in via various channels,  that end up trying one of our products and deciding to purchase what they've tried. That makes us really happy, but during the purchasing process, they may ask a question or two that makes us realize that they would be better served by one of our other products, or a combination of them.

Remote Desktop Manager Server (RDMS) is probably the product that is most often involved in the confusion. It is in fact a specialized data source that must be used by the Desktop client. The confusion is understandable because when you ask for a trial of RDMS, you get keys for both the desktop client, and obviously also a key for RDMS. People install and play around with Remote Desktop Manager (RDM), never realizing that they haven’t even seen the server part.

Let’s try to clarify where these products shine, and how to determine what you need.

Advanced Data Source


RDM obviously needs a data source to store your information. To get a true team-oriented platform you need to use an Advanced Data source. This allows features like: Security groups, User Permissions, Advanced Logging, User Specific Settings and the Private Vault. The Advanced Data sources we currently support are MsSql Server/SQL Azure, MySQL, MariaDB, Remote Desktop Manager Online and Remote Desktop Manager Server

Out of that list, two data sources enable special features that are unique to them:
  • MS SQL Server : allows using Domain credentials to log on the data source, this is also known as Integrated Security.  Allows for Single Sign On (SSO)
  • RDMS : allows for management of users by Active Directory group membership.  Meaning that after you’ve configured the RDM security groups and permissions, you can simply assign users in an AD group in order for that user to obtain access to the system.  We have called this Active Directory Integration.

How to Choose



So for a team to collaborate and to have a rich security system and full logging, you only need Remote Desktop Manager Enterprise Edition and an Advanced Data source!  No need for RDMS for most of our features!

RDMS was created for two specific scenarios.  The AD Integration show above, and to offer a  middle layer between the client and the database.  This layer is mostly a concern for larger organizations that must meet architectural requirements for platforms that they use, or any organization that needs to expose the system directly on the internet. On top of that, RDMS helps reduce database server loads because it acts as a cache for your information.


Databases should not be publically available.  Even if you have strong encryption and passwords used are really complex, Denial Of Service (DOS) attacks are extremely easy to orchestrate.  Many tools exist to handle attacks, but most often they are geared towards web sites rather then specific services like MS SQL instances.

Even though we always recommend using encrypted communication with the database, web applications like RDMS can be protected even more by using commercial and even open sources solutions.  

So we hope this has been informative and helped you understand what RDMS is for.  Please drop us a line if you need more information. Contact info is here

The Devolutions team.

Apr 10, 2014

Say Hello to Dropbox two-Factor Authentication!

DropboxHi Everyone!

IT security is a big concern for every business these days, well we certainly hope it’s one for yours!

Devolutions’ team is working hard to maintain a high level of security and this is why Remote Desktop Manager now supports Dropbox two-Factor Authentication!

In Dropbox, you can enable two-Factor Authentication to enforce the security of your account. This means that in order to connect to your Dropbox account, you will need to enter not only your password, but also a security code.

The security code can be generated via an application that supports the Time-based One-Time Password (TOTP) protocol, or sent by SMS, this depends on the choice you’ve made when you enabled two-factor authentication in your Dropbox account.


In Remote Desktop Manager, if you create a Dropbox data source or a Dropbox Explorer session and the Dropbox two-Factor Authentication is enabled, Remote Desktop Manager will prompt you information using two windows:


The first window will ask for your Dropbox password


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The second window will ask for the security code that is provided via SMS or by your Smartphone
application
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After you enter the proper information, you will be ready to go!.

Run, run, run as fast as you can to activate this feature in Dropbox and in Remote Desktop Manager if it’s not already done!

The Devolutions Team

Apr 9, 2014

New variables added to Remote Desktop Manager

Hello Everyone,

A tons of variables can be used inside Remote Desktop Manager and new ones have been added.

image
The variables are used to replace the corresponding values just prior to the connection on the remote session.

The new variables are:

$LOCAL_IP$: use to return the local IP address.
$PUBLIC_IP$: use to public IP address exposed on the internet.
$MY_MACHINE_NAMES$: use to return the current machine name.

Please consult our online help for the complete list of all the variables http://help.remotedesktopmanager.com/settings_variables.htm

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The Devolutions Team

Apr 4, 2014

Stories Behind Everyday Technology Terms

Hey everyone,

Did you know that some of the tech terms that you probably use every day at work actually have other meanings? It’s true! Courtesy of Mashable, here are a few interesting stories behind some of the most common tech terms: 
 

Hacker


Hacking wasn't always evil – in fact, it used to mean just being smart with electronics in general. Even now, there is a culture of “positive hackers” who prefer to call their notorious counterparts “crackers” instead (we wonder how the good people at Ritz feel about this?).

Firewall


Sometimes, a term’s origins are striking literal: behold firewall. Yes, it does actually refer to a wall that protects buildings from fire (although perhaps “no-firewall” would be even more suitable, don’t you think?). Anyway, these days more people are familiar with the tech version of the term, which refers to virus and malware protection.

Spam


Geeks usually love Monty Python, and so most of you have seen the legendary Spam skit a few million times (but what’s one more viewing –click here!). Perhaps because Spam isn’t the kind of food that most people look forward to eating, the term is now widely used in the tech world to refer to annoying, unsolicited emails. 

Mouse


This one is kind of strange, because even the inventor isn’t sure where the term for the tech device came from! “I don’t know why we call it a mouse. Sometimes I apologize. It started that way and we never did change it,” commented the late Douglas Engelbart. Later on he added that “it looked like a mouse with a tail, and we all called it that in the lab." (Although he could have called it a rat instead, right?).

Do you know the reason behind a popular tech term? Or perhaps you and your team have invented some new words? Share your thoughts by commenting below!

Apr 3, 2014

Devolutions’ support overview

Hi all,

Our support offering has underwent a few changes recently and we wanted to ensure everyone was informed or what is available to you.

As part of the maintenance plan that grants you access to all software updates, we’ve always offered what is called Standard support. This is basically forum based support, with a response time that should not go above 48 hours.

As the number of employees increased, it became possible to give a higher level of support to those customers that required it. We decided to offer two additional support plans, the Extended and Premium support plans were therefore created.  Each granting email support, while having different response times.  You can see the details below:
 








  • Normal priority support                    
  • Initial response time – 2 business days
  • Major and Minor upgrades for 12 months
  • Forum support










  • High priority support
  • Initial response time – next business day
  • Major and Minor upgrades for 12 months
  • Access to the development team
  • Email support
  • Includes Custom Installer Service


 








  • Highest priority support
  • Initial response time – 4 hours
  • Major and Minor upgrades for 12 months
  • Access to the development team
  • Email support
  • Phone support (during business hours
  • Emergency Fix
  • Data migration support
  • Includes Custom Installer Service


Our Standard support plan is by no means a bad service level, in fact ALL of our developers monitor the forums.  This ensure that the responses are most often provided during the same business day.

Many of you send emails at our support email account, and we do our best to answer every single request, but paying customers have priority.  This may result in your response coming in later then the 48 hours you would have gotten through the forums.


What is the best way to get help?


Consult the online help for your product : Remote DesktopManager, Password Vault Manager, Remote Desktop Manager Server

  1. Perform a search in our forums
  2. Post a topic in the appropriate forum for your product (Help or Bug Report)
  3. IF you have an Extended or Premium support plan, drop us a line at the email address you received when you subscribed to the plan.

There you go, we hope that this clears things up.  Remember that using the support email account when you do not hold a support plan may in fact make the response longer in coming.

As always, contact us with your comments, the links are on our Contact page.


The Devolutions team

Apr 2, 2014

April Poll: What are your favorite Remote Desktop Manager features?

Hello everyone,

As you may be aware, the latest Remote Desktop Manager 9 includes many BRAND NEW features, including some early “fan favorites” like:
  • My Personal Credentials
  • The Play List
  • Offline Mode with read/write
  • Private Vault
  • Todo Management

Plus, we’re finding that many of you really like how you can now keep a tab open during a disconnect, access dynamic credential linking, or set things up so that you never shut down a production server again!

As usual, ALL of these improvements are designed for YOU, our amazing community of IT pros and teams. Making your life simpler, smarter and more efficient is all that we care about.


What’s Your Favorite RDM 9.2 Feature?

Each of us here at Devolutions have our own personal list of favorite new features in Remote Desktop Manager 9.2. However, we’re more interested in what YOU like.

So please take a moment and let us know what you like best! If you can, please also share how you use this feature to improve how you get things done at work. Your tips could really help other members of our community reap the same rewards.

As usual, next month we’ll post some of the responses, and select participants at random who’ll win a $25 Amazon gift card. You can share your thoughts by commenting below or by emailing me aletourneau@devolutions.net.