Customer Stories
Laurence Cadieux

Hello! My name is Laurence Cadieux, and I’m a Communication Coordinnator here at Devolutions. My role includes overseeing the content strategy and development of our blog, managing the content and communication for our VIP advocate platform “Devolutions Force,” and working closely with our PR partners around the world. I also handle our off-site content opportunities (magazines, journals, newspapers, etc.). Academically, I have a bachelor’s degree in marketing. When I’m not working, I sing in a band, and I enjoy watching my favorite movies again and again. I also love cooking, and during the pandemic, I became a bread expert — I can now bake the most amazing key lime pie on earth (if I do say so myself!). Plus, I recently discovered LEGO and there is no turning back — I’m hooked! I’m always happy to help, and you can reach me directly at

[Customer Story] Discover How Aptean Is Using Remote Desktop Manager to Streamline Administration, Strengthen Security, Increase Visibility & Enhance Efficiency

“All of our Consultants and Developers are now using Remote Desktop Manager, and they simply can’t work without it anymore.”
—Ron van Elteren, Technical Consultant, Aptean

Client Snapshot: Aptean

Aptean is one of the world’s leading providers of industry-specific software, enabling customers to be Ready for What’s Next, Now®. The organization’s enterprise resource planning and supply chain solutions are uniquely designed to meet the needs of specialized manufacturers and distributors in over 20 industries, while its compliance solutions serve specific markets such as finance and life sciences. In total, Aptean’s solutions are used by over 6,500 customers around the world.

Aptean’s Challenges

In the past at Aptean, all remote connections (e.g., RDP, VPN, etc.) were handled manually by Consultants and Developers using their own laptops. This was very inefficient and cumbersome to maintain, as multiple VPN clients on a single machine often clashed with each other. In addition, each laptop had to be maintained by the System Administrator, which was an administrative burden.

Aptean’s Solution: Remote Desktop Manager

To solve these challenges, Aptean’s Technical Consultant Ron van Elteren searched the web and came across Devolutions’ Remote Desktop Manager. He was impressed by the description and reviews, and started a free trial to use on a personal basis.

After exploring RDM’s features and functions, Ron requested a trial of the Enterprise version. Because the trial was so extensive, he had to request to extend the trial period several times, which Devolutions didn’t mind at all. After the trial went exceptionally well, he confirmed that it was the all-in-one solution Aptean needed.

Aptean has now been using Remote Desktop Manager for 2.5 years, and the company continues to enjoy benefits and advantages that include:

  • Streamlined administration by establishing a centralized database with all sessions.
  • Stronger security by implementing restricted access rights.
  • Increased visibility through notifications when sessions are in use.
  • Enhanced efficiency as Technical Consultants can easily access any customer with a few simple clicks; this is especially important, because Aptean is growing and rapidly onboarding new customers.

Comments Ron van Elteren, Technical Consultant at Aptean:

“My overall feeling with Devolutions is that it's like a family that took me in. Whenever I ask questions they are answered quickly. In my experience, they are always willing to help solve problems. Devolutions is a company that can be trusted and depended on.”

Related Posts

Customer Story: HES-SO//Fribourg

This story outlines how the system administrators at the HES-SO//Fribourg were able to address their password and remote connection management requirements with Devolutions' solutions.

Read more Customer Stories posts