In the past, if you wanted to open a support ticket, you had to create an email, enter your data source information, do a diagnostic…and then stare at the sky and wonder why the IT gods can be so cruel.

Well, those days are over! Behold, the latest Remote Desktop Manager feature that will save you time and stress: submitting a support ticket.

Using this new feature is incredibly easy. Here’s what to do:

1. Click Help from the top toolbar ribbon

2. Click on Submit a Support Ticket

RDM_Multitab
RDM_Multitab
3. Enter the required information: your email address, your company’s name, your name and the issue you’re experiencing. 4. Click OK.

And that’s it! The Devolutions Support Team will automatically receive your information — complete with your data source and diagnostic information — and will follow-up with you as soon as possible.

As always, please let us know your thoughts by using the comment feature of the blog. You can also visit our forums to get help and submit feature requests, you can find them here.