Hi everyone!

2016 has just started and we’re already welcoming in amazing people to the Devolutions family – including our newest team member Erica Poirier!

Recently, I had a chat with Erica to learn more about her experience and role as a QA and Support Specialist.  Our conversation is below:

Can you tell me a bit about your professional background?

I started my professional IT career 1997 as an analyst programmer working with Visual Basic 6 and Cobol on an IBM mainframe. After that, for about 12 years I was a support technician and worked with VB6 and VBA, as well as a programming language that was barely known the industry: Synergy DBL. I then spent about three years an IT director, and most recently I was IT security advisor with the government.

What would you say is your biggest professional achievement so far?

I’d say it was leading a development team to create an application faster and more cost-effectively than proposed by an external company.

What was it about Devolutions that made you want to work here? 

From the moment I first visited Devolutions, I could see that everyone worked as part of a team. The collaboration and support is incredible, and the working environment really supports this kind of teamwork.

What would you say are your top three strengths at work? 

I’m a very curious person, and I always want to know more about anything that catches my attention! I also have a lot of patience, which I think is very important for IT specialists. Finally, I have a really good memory, which is very useful for remembering passwords. But now with RDM, I don’t have to remember passwords, and I can use that space for something else :)

What tasks do you carry out in your job, and what are some of the tools that you use?

As part of the QA and Support team, I specialize in helping our customers learn about our products, and getting the most out of their RDM experience. In addition, I update our online help section.

What are your impressions about working here? 

It is a great place to work and very supportive. Everyone here is motivated to go above and beyond!

What goals would you like to achieve at Devolutions?

I’m here to perfect my knowledge of the IT world! Because it’s so wide and it evolves so fast, I think I’ll have to learn for the rest of my professional career and beyond!

On a personal note, what are some of your hobbies and interests?

I love to read sci-fi and fantasy books, like Foundation by Isaac Asimov, Hyperion by Dan Simmons, and Filles de Lune by French Canadian author Elizabeth Tremblay. Also, I am a member of a local astronomy club, trying to discover something new through my 12” Dobson telescope!

Please share a few words with our community of IT pros:

Always read, strive or dig a step farther than your needs. This will allow you reach your objectives and exceed your potential. And don’t forget to use Devolutions’ amazing tools to help you along the way!