June has come and gone, and we’re now enjoying each precious hot, sunny day as much as we can…because we know that winter is just around the corner (hey, do we sound like the Starks from Game of Thrones?!).
Anyway, we had a great response to our June poll question
, which asked you to tell us your top support channel option and why. Thank you to everyone who participated!
The Winner Is…
As we had expected, since our community is so technically gifted (a.k.a. wonderfully geeky), most of you try to get the help you need via online help
. After that, you check out forums
, and then head over to user manuals
In addition to being interesting and fun, this kind of poll question helps give us an idea of what we should be focusing on in terms of providing you the support you want, when you want it, and how you want it.
For example, we can see that you want support to be available:
- Automated and on-demand, so that you don’t have to wait around
- Comprehensive, so that you can solve your problem
- Organized, so that you can quickly find the information you need
We’ll take all of these into consideration as we try to make your lives easier! And if you haven’t done so already, consider checking out our video tutorials. There may be cool features and aspects of RDM that you don’t know about!
The (Other) Winners Are…
We’re thrilled to give poll respondents Tom Higgins and Germano Saffier each a $25 gift certificate to ThinkGeek.com! Way to go guys. I’ll be in touch with your prize.
The July poll question is just around the corner. Stay tuned!