Hi all,

Our support offering has underwent a few changes recently and we wanted to ensure everyone was informed or what is available to you.

As part of the maintenance plan that grants you access to all software updates, we’ve always offered what is called Standard support. This is basically forum based support, with a response time that should not go above 48 hours.

As the number of employees increased, it became possible to give a higher level of support to those customers that required it. We decided to offer two additional support plans, the Extended and Premium support plans were therefore created. Each granting email support, while having different response times. You can see the details below:

 support 1  
  • Normal priority support
  • Initial response time – 2 business days
  • Major and Minor upgrades for 12 months
  • Forum support
Extended Support
  • High priority support
  • Initial response time – next business day
  • Major and Minor upgrades for 12 months
  • Access to the development team
  • Email support
  • Includes Custom Installer Service
support 3
  • Highest priority support
  • Initial response time – 4 hours
  • Major and Minor upgrades for 12 months
  • Access to the development team
  • Email support
  • Phone support (during business hours
  • Emergency Fix
  • Data migration support
  • Includes Custom Installer Service