One of the best parts of my job is that I get to interact with the
amazing Devolutions community! And one of the most frequent questions I get is how our licensing
policy works. Questions like:
·Can I install RDM on multiple machines using my license, or do I need to buy extra licenses?
·What’s the difference between a site and a
·How many licenses are required if users connect
from multiple locations to my office?
I get when I purchase an RDM license?
Well, as much as I love corresponding with our current and future
customers, I thought it would be helpful to write a blog about this, and share
some simple answers to your important licensing questions. So without further delay…
Can I install RDM on multiple
machines using my license, or do I need to buy extra licenses?
Yes, you can install RDM on multiple machines using a single license.
Our licensing is per user, not per machine. As a result, when you buy your
license, you can install RDM on your office desktop, personal desktop and
laptop. This policy is in place to let you use RDM the way you want, without
What’s the difference between
a site and a global license?
A site license grants you the right to use Remote Desktop Manager for
all your employees (unlimited users) at a single location (office). A global
license, grants you the right to use Remote Desktop Manager for all your
employees (unlimited users) across multiple sites (it can be used worldwide if
you have multiple branches).
Now, if you have users connecting from their home or on the road to the
same network or office, only a site license is required. However, if you have
multiple branches with users working in multiple offices or connect to multiple
networks and offices, a global license would be required. For example, if you
have an office in Boston, another one in Los Angeles and a third one in Prague,
then you will need a global license.
How many licenses are required
if users connect from multiple locations to my office?
You’ll need as many licenses as there are users (again, our licenses
are per user, not per machine). So if you have a team of 15 technicians on the
road, you’ll need 15 licenses, regardless of whether they’re connected at the
same time or not. If you need multiple licenses, then we invite you to take
advantage of our cost-saving 5-user, 10-user and 15-user license packages.
What do I get when I purchase
a RDM license?
Plenty! You’ll get a full year
of software maintenance, upgrades and updates. You’ll also receive
premium support from our Development Team, and you’ll be invited to request new
add-ons or features without any extra charges.
Is RDM subscription-based?
No, RDM isn’t a subscription-based tool. Once your license expires,
you’ll be able to continue working with RDM. However, you won’t be able to
download new features, updates and upgrades. Please also note that we don’t
actively support older RDM versions.